Who is it for?

  • Anyone responsible for voice communications or telecommunications
  • Voice Professionals
  • Data Professionals
  • IT Managers looking voice and data integration
  • Technology developers considering convergence

What's Included

  • Two day classroom based course
  • Large resources file with example policies, procurement documents etc
  • Support from your course tutor
  • A Glossary of Terms
  • A laptop bag for your materials
  • Lunch and refreshments

You Will Need

All of the materials are provided - just bring yourself.

Related Courses

Introduction to Datacomms

VoIP Configuration

Advanced Communications

Pre-requisites

A reasonable knowledge of either voice or data communications is expected, such as that available on the Advanced Communications course.

Some experience in either voice communications or data communications would be an advantage.

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VoIP Selection Course

Summary

Available: Classroom

Level: Intermediate Level

Duration: Classroom - 2 Days

Cost: Classroom - £995 plus VAT

 

Overview

The VoIP Selection course is designed to cover all aspects of voice and data convergence from the business case to the practical implementation.

Voice over IP (VoIP) and IP Telephony (IPT) have now moved from a "future" to a reality, which increasing numbers of organisations are implementing.

Suppliers claim that considerable savings are possible and this is, in some cases, true. However, there are also lots of limitations and problems to be considered.

The course includes a detailed cost and Return on Investment (ROI) analysis. Following the course, delegates should be able to analyse the potential for savings within their own organisation.

The course also includes a full explanation of the terminology and "soft" benefits of implementing IP Voice technology as part of a business strategy.

The course considers the practical issues and provides an overview of the suppliers in the market and their products.

The course turns the hype of VoIP/IPT into reality and is ideally suited to anyone considering the potential of the technology within their organisations.


Content

The VoIP Selection course explains how VoIP technology operates, analyses the business case and compares the major products in the market. The course has three main themes: i) What is VoIP and what is the business case?, ii) How does VoIP operate and what are the problems? iii) What are the major products in the market and how do they compare?

Firstly the course looks at VoIP as a technology and the advantages and limitations. The course compares VoIP with traditional TDM approaches and considers the business case in detail. The course also considers different business environments and how the VoIP cost case differs.

The review of VoIP technology explains in detail how a system works. This includes an explanation of the resilience of VoIP systems, disaster recovery planning and other applications such as voice mail. This includes a detailed explanation of media gateways and signalling servers and explains how VoIP systems integrate with the data network. The content is all explained in plain English and no prior knowledge of voice or data technologies is assumed.

Finally, the course compares the different major products on the market including Cisco, Nortel and Avaya. This review considers the target markets of the different products, how the technologies compare and the pros and cons of each.


Agenda

The key areas covered by the course are as follows:

 

DAY 1

  
TDM, Voice and PBX Environments
  • Background to Convergence
  • Analogue Sound
  • Telephone System Operation
  • The Path of a Telephone Call
  • Analogue, TDM and Digital
  • Advantages and Disadvantages of TDM
  • The Future of TDM
What is Convergence?
  • What is Convergence?
  • Hybrid VoIP
  • IPT and VoIP
  • Benefits and Limitations
  • Terminology
The Business Case
  • Current Voice Costs
  • The VoIP / IPT Cost Model
  • The Potential for Savings
  • 'Hard' and 'Soft' Savings
  • Case Studies
Technical Configuration
  • The Elements of an IP Telephony Solution
  • Standards used in IP Telephony
  • Integration with Traditional Telephony
Network Implications
  • The Role of the Network in IPT
  • Scalability
  • Network Resilience
  • Security
  • Quality of Service (QoS)
  • The LAN and WAN
  • Management
Applications
  • The Role of Applications in IPT
  • Main Applications
  • Contact Centres
  • Unified Messaging
  • Voice Recording
  

 

DAY 2

  
Market Overview
  • The Move to IP
  • Technology Directions
  • Industry Trends
Product Analysis
  • Avaya
  • Cisco
  • Nortel
  • Other Suppliers
What Goes Wrong?
  • Common Problems
  • Case Studies
Convergence Procurement
  • Why Tender for Convergence?
  • Phases of Tender Process
  • The Tender Document
  • Analysis
MPLS
  • The Role of the VPN
  • The MPLS Network
  • Security
  • Quality of Service
  • The MPLS Strategy
  • Management
Security, Resilience and DR
  • AD Integration
  • PoE
  • Security and Encryption
  • Resilience
  • Disaster Recovery
  

 

Assessment

The course does not include any formal assessment such as an exam.

 

Support from Your Tutor

This is a classroom based course and full support from the tutor is provided.

 

Timescales

This is a two day classroom based course.

 

 

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