Who is it for?

  • IT Professionals with responsibility for converged networks
  • Those entering the world of convergence
  • Those with voice experience looking to implement converged networks
  • Anyone looking to develop their VoIP and networking knowledge

What's Included

  • Two day classroom based course
  • Support from your course tutor
  • A Glossary of Terms
  • A laptop bag for your materials
  • Lunch and Refreshments
  • Full hardware demonstrations
  • Practical sessions

You Will Need

All of the materials are provided - just bring yourself.

Related Courses

Introduction to Datacomms

VoIP Selection

Advanced Communications

Pre-requisites

A reasonable knowledge of either voice or data communications is expected, such as that available on the Advanced Communications course.

Some experience in either voice communications or data communications would be an advantage.

Download PDF Info Sheet

VoIP Configuration Course

Summary

Available: Classroom

Level: Intermediate Level

Duration: 2 Days

Cost: Classroom - £995 plus VAT

 

Overview

The move to IP based telephony has been one of the success stories of recent years. But how does VoIP actually operate? What are the different components? How good is the call quality?

VoIP configuration is a demonstration based course designed to explain how VoIP actually works. The course starts with an explanation of the different elements of a VoIP solution (Signalling Servers, Gatekeepers, Media Gateways, Routers, Switches, Endpoints etc.) and then proceeds to consider each of the components in detail.

By the end of the course, delegates will have taken part in the building and configuration of a LAN, WAN and VoIP system.

The intention of the course is not to train engineers but to provide delegates with a detailed understanding of how VoIP actually operates. If you're responsible for voice or data communications and are considering VoIP, this course is ideal for you.

No prior experience of VoIP is required although some background knowledge in either voice comms or data comms would be of benefit.

 

Content

This course starts by reviewing all of the major aspects of a VoIP solution and how they all operate together. The role and function of call servers, media gateways and endpoints are all explained along with concepts such as remote survivability and resilience. By the end of this section of the course, delegates are able to both identify the different aspects of a VoIP solution and explain how they operate.

The second major area of the course considers the Local Area Network (LAN) and how it needs to be designed and configured to support VoIP. It is the LAN which is likely to be the source of most VoIP quality problems, therefore issues such as Quality of Service (QoS), bandwidth management and design are all covered in detail. For multi-site organisations the Wide Area Network (WAN) is as important as the LAN in maintaining service and the WAN aspects are fully considered.

The third major theme of the course is the design of VoIP networks and this module considers issues such as where the equipment should be located, how many trunks are required, bandwidth requirements, how will power be provided and issues such as security and resilience.

Throughout the course there is also a practical stream which puts each aspect of the course into practice. Delegates have the opportunity to configure a LAN, WAN and VoIP solution within a lab environment. By the end of the course, a fully working VoIP solution is created.

 

Agenda

The key areas covered by the course are as follows:

DAY 1

  
Overview of VoIP Components
  • Key Components of VoIP
  • Signalling Servers, Media Gateways, Endpoints
  • Remote Survivability
  • QoS Enabled Network
  • Integration with TDM
  • VoIP Design
LAN Design
  • The Role of the LAN in VoIP
  • Power, Scalability, Security
  • Network Resilience and Spanning Tree
  • Quality of Service (QoS) and Management
Building the LAN
  • Connecting IP Endpoints
  • VLAN's
  • Endpoint Configuration
  • QoS on the LAN
  • Useful Switch Commands
Building the LAN - Practical
  • Exercise 1 - Configuring VLAN's
  • Exercise 2 - Configuring DHCP
Application
  • How do Applications integrate with VoIP?
  • Softphones
  • Directory Integration
  • Contact Centres, Messaging, Voice Recording
  • Mobility
WAN Design
  • The Role of the WAN
  • Bandwidth Requirements
  • MPLS
  • Dial Peers
  

 

DAY 2

  
Building the WAN - Practical
  • Exercise 3 - Configuring the WAN
  • Exercise 4 - Configuring Endpoints
Designing VoIP Networks
  • Equipment Design
  • Standards
  • Equipment Location
  • Power Requirements, Transmission Systems
  • Bandwidth, Security
  • Resilience and Business Continuity
  • Traditional Telephony
  • Design Steps
VoIP Administration
  • Site Numbers
  • Dial Plans
  • Trunk and Extension Configuration
  • Number Routing
  • Office Moves / Relocations
  • VoIP Demonstration
Testing and Troubleshooting
  • Common Problems
  • Configuration Problems
  • Faults, Testing and Troubleshooting
  


Assessment

The course does not include any formal assessment such as an exam.

 

Support from Your Tutor

This is a classroom based course and full support from the tutor is provided.

The courses includes many demonstrations and practical sessions.

 

Timescales

This is a two day classroom based course.

 

 

Return to Course Listing