Who is it for?

  • New Staff working in IT
  • Switchboard supervisors
  • Directors responsible for comms
  • IT Professionals
  • Facilities Managers
  • Managers looking to take advantage of modern electronic communications
  • Anyone requiring a basic knowledge of communications

What's Included

  • Full handouts and copies of all the slides
  • An extensive Glossary of Terms
  • A laptop bag for your materials
  • Lunch and refreshments

You Will Need

All of the materials are provided - just bring yourself.

Related Courses

Introduction to Datacomms

Introduction to Communications - Online

Advanced Communications

Pre-requisites

The Introduction to Communications courses is designed for those with little or no prior knowledge of communications technologies. If you select the online course you should be reasonably confident using the Internet to access web pages. You will also need basic reading and computing skills such as the ability to use a word processor.

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Introduction to Communications Course - Classroom

Summary

Available: Classroom

Level: Entry Level

Duration: 1 Day

Cost: Classroom - £495 plus VAT

 

Overview

Introduction to Communications is an entry level course which provides an introduction to voice and data communications for those with little or no previous knowledge of the subject.

This is one of our most popular courses and is constantly being updated to keep pace with new technology. We will provide you with the latest information in a straightforward and practical way - don't worry, we will explain the jargon!

This course takes the mystery out of communications technology, both voice and data. It explains how such systems operate, which suppliers provide which products and services and how to obtain real benefits.

The course is intended for those seeking a broad subject knowledge which is suitable for someone coming into the industry, taking over responsibility for communications or those who simply want to expand their knowledge.


Content

The world of communications technology is fast moving. The historical approach of separate voice and data strategies has all but disappeared and companies are eager to take advantage of modern communications practices. Indeed, the efficiency, cost and reliability of communications systems often directly affect the success of an enterprise. Just imagine how long your company would survive without email, telephones and computers!

The course provides an overview of the technologies, suppliers and products in telephony, data services and mobile services. The course starts with an introduction to some common terminology such as bits, bytes, analogue and digital.

The first module considers voice communications and looks into telephone systems, voice networks, regulations and the associated systems, such as voice mail. The second module looks at mobility including different suppliers, technology options and both mobile voice and data.

The course develops knowledge in cabling and the core infrastructure required to run a modern voice and data communications system. The data communications module reviews technologies such as switches, firewalls and routers. The course explains the role of these products and how they work together.

The course reviews public network services, such as those available from BT, and finally looks at new developments in the market.

 

Agenda

The key areas covered by the course are as follows:

 

Initial Concepts
  • Software and Hardware
  • Operating Systems / Languages / Applications
  • Binary, Bytes and Bits
  • Types of Computer
  • Analogue vs Digital
  • What is Comms?
Voice Systems and Services
  • Voice Basics and Background
  • Telephone Systems
  • Voice Networks
  • Regulation
Mobile Communications
  • Background to Mobile
  • The Network Suppliers
  • Types of Network and Standards
  • WAP and GPRS
  • Handsets and Gateways
  • Call Control, Network Quality and Reliability
  • Management
  • Safety and Operation
Cabling
  • The Role and Types of Cabling
  • The Categories of Cabling
  • Traditional Voice Cabling
  • Structured Cabling
  • Cabling Standards
  • Cat. 6 and Wireless
Data Systems
  • Data Basics and Background
  • Local and Wide Area Networks
  • The Role of Networking Equipment
  • Data Issues to Consider
Network Services
  • Network Suppliers
  • Analogue and Digital Exchange Lines
  • Private Circuits
  • Virtual Private Networks
  • Featureline and Centrex
  • xDSL
  • Network Based Services
New Developments & Futures
  • .Voice, IP and the PBX
  • The Development of Network Services
  • Mobile Working
  

 

The online course includes many photographs to help explain the concepts.

The class based course includes demonstrations of some of the key equipment and approaches.

 

Assessment

The course does not include any formal assessment such as an exam. However, there are knowledge reviews to complete as you work through the course. The course certificate is issued when you have completed all of the knowledge reviews and had any errors explained.

 

Support from Your Tutor

The course is led by an experienced communications consultant with many years experience working in the industry.

 

Timescales

The course takes one day, starting at 9.30 and finishing at approximately 4pm.

 

 

 

No Time? Why not consider completing this course online? More

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