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Upcoming Courses
Introduction to Communications
17th June 2008 - Venue:
Central London
Kick start your career in Communications
with our comprehensive entry level course.
Introduction to Communications provides you
with a complete overview of voice and data
communications. It covers the
terminology, technology, suppliers and
manufacturers.
Read more . . .
Advanced Communications
18th June 2008 - Venue:
Central London
Following on from Introduction to
Communications, this course explains in
further detail how various communication
technologies operate and introduces advanced
concepts, such as Network Management, whilst
maintaining a simple and easy to follow
structure.
Read more . . .
Introduction to Contact Centres
19th June 2008 - Venue:
Central London
From small help desks to huge centres,
contact centres can yield great business
opportunities if executed correctly. This
course explains the background, the inner
workings and how to make the most of call
and contact centres as well as giving
'top-tips' and know-how.
Read more . . .
Telecommunications Cost Savings
1st July 2008 - Venue:
Central London
'Cost savings' is a phrase that all
businesspeople like to hear, but how can you
reduce the amount your business is spending
on it's communications? This course provides
strategies that could enable you to cut
voice communications expenditure by up to
50%, such as benchmarking of costs against
current rates.
Read more . . .
Other Courses
Convergence
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Can VoIP,
unified communications and convergence
really work for your organisation?
What is Convergence? What is the business
case? Who are the suppliers in the
market? Which system is right for your
organisation? Find out the advantages and
the limitations in this highly popular
course.
Read more . . .
Communications Management - This
detailed course covers all aspects of
communications management including
procurement, benchmarking costs and service
levels, policies and support. The
course includes many example tenders,
policies and support documents for you to
customise.
Read more . . .
VoIP
Configuration -
Voice over IP is being adopted by more and
more people. This practical course
explains the technology and allows you to
practice with actual equipment. The
course covers the benefits and likely
problems implementing VoIP.
Read more . . .
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