Introduction to Communications

Kick start your career in Communications with our comprehensive entry level course. Introduction to Communications provides you with a complete overview of voice and data communications. It covers the terminology, technology, suppliers and manufacturers. More...

Advanced Communications

Following on from Introduction to Communications, this course explains in further detail how various communication technologies operate and introduces advanced concepts, such as Network Management, whilst maintaining a simple and easy to follow structure. More...

Introduction to Datacomms

This course introduces the world of Datacomms for those entering the industry and for more voice-orientated people aiming to expand their knowledge. It is hands-on and covers a wide range of topics including IP addressing, ISDN, Security Configuration and Network Management. More...

VoIP Selection

Can VoIP, unified communications and convergence really work for your organisation? What is Convergence? What is the business case? Who are the suppliers in the market? Which system is right for your organisation? Find out the advantages and the limitations in this highly popular course. More...

Telecomms Cost Savings

'Cost savings' is a phrase that all businesspeople like to hear, but how can you reduce the amount your business is spending on it's communications? This course provides strategies that could enable you to cut voice communications expenditure by up to 50%, such as benchmarking of costs against current rates. More...

Communications Management

This detailed course covers all aspects of communications management including procurement, benchmarking costs and service levels, policies and support. The course includes many example tenders, policies and support documents for you to customise. More...

Introduction to Contact Centres

From small help desks to huge centres, contact centres can yield great business opportunities if executed correctly. This course explains the background, the inner workings and how to make the most of call and contact centres as well as giving top-tips' and know-how. More...

VoIP Configuration

Voice over IP is being adopted by more and more people. This practical course explains the technology and allows you to practice with actual equipment. The course covers the benefits and likely problems implementing VoIP. More...