Who is it for?

  • Voice or data professionals looking to develop their knowledge
  • New staff working in IT or Communications
  • Facilities Managers wishing to extend their knowledge
  • Anyone seeking a refresher course
  • Anyone entering the world of communications who has an existing basic understanding of IT and communications

What's Included

 

  • Full access to the course website with all the course content
  • Support from your course tutor
  • An electronic Glossary of Terms
  • A laptop bag for your materials

You Will Need

You will need an Internet-connected PC and access to both email and a web browser such as Internet Explorer. A broadband Internet connection is ideal. It would be possible to access the course with a dial-up connection although it would be very slow.

Related Courses

Introduction to Communications

Communications Management

Introduction to Datacomms

Pre-requisites

A basic knowledge of communications technology, both voice and data is expected. The Introduction to Communications course is an ideal foundation.

The course is provided online and you should be reasonably confident using the Internet to access web pages. You will also need basic reading and computing skills such as the ability to use a word processor.

 

Advanced Communications Course - Online

Summary

Available: Online

Level: Intermediate Level

Duration: (Variable - See below)

Cost: £395 plus VAT

 

Overview

Advanced Communications follows on from the introductory course and develops the theory and practice of how different technologies operate. The information continues to be explained in a simple and easy to follow format.

More advanced concepts such as the design of voice, data and integrated networks, network management, performance analysis and the role of different items of technology are included. The course also concentrates on the potential business benefits of different types of technological approach and the typical cost advantages and implications.

The final section of this highly informative course details the convergence of voice & data and covers IP Telephony and Voice over IP.

The course is designed for those looking to develop their existing knowledge or to update and refresh their knowledge.


Content

The course starts with a detailed look at voice communications systems and considers how a sound, such as the human voice, is translated into a digital signal. This information is then used to understand a range of voice systems including TDM and VoIP. The module explains in detail, how these systems operate, common problems and how the technology is developing.

The second module of the course considers Datacomms and the manner in which both local and wide area networks operate. The module explains technologies such as routers, switches, IP addressing, TCP/IP and network topologies. The content includes details of how the systems operate, the product manufacturers and what is happening in the market.

The mobility section of the course considers mobile voice communications and, critically, mobile data and looks at technologies such as GPRS, 3G, WiFi and high speed data. The course considers how mobile devices such as Blackberry's operate and the advantages and limitations of these technologies.

With so much of modern communications based on the Internet, the course includes a detailed look at Internet based technologies, routing and the associated problems for both voice and data. This module includes an explanation of different routing and other protocols.

The purpose of the communications infrastructure is to support business objectives and the course considers how comms and the business integrate. For example, support organisations have been completely changed because of communications and Internet technologies.

Finally, the course considers convergence and all the different aspects of technology coming together. This area includes technologies such as SIP, VoIP, Video, and mobile voice and data.

 

Agenda

The key areas covered by the course are as follows:

 

Voice Communcations Systems and Services
  • Review of Voice Basics
  • PBX's
  • Voice Networks
  • Transmission Systems
  • Public Networks
Data Communications Systems
  • Review of Data Basics
  • How Networks Work
  • Local and Wide Area Network
  • The Role of Networking Equipment
  • Public Networks
  • Voicemail
  • Unified Messaging
  • Computer Telephony Integration
Mobile Communications
  • TETRA / PMR and Radio Communications
  • DECT
  • Mobile Data
  • International Roaming
  • SMS
  • Network Based Services
The Internet
  • What is The Internet?
  • Where did The Internet come from?
  • IP
  • Protocols
Business Objectives, Design and Management
  • The Role of Business Objectives
  • Identification of Business Objectives
  • Quality, Functionality and Cost
  • Research and Network Design
  • Network Design
  • Why use Network Management
  • Network Management
Convergence
  • What is Convergence?
  • VoIP
  • IPT
  • Benefits and Limitations
  

 

Assessment

The course does not include any formal assessment such as an exam. However, there are knowledge reviews to complete as you work through the course. The course certificate is issued when you have completed all of the knowledge reviews and had any errors explained.

 

Support from Your Tutor

At the start of the course you will be assigned a course tutor who will support you throughout the course. The course is designed to be self teaching and you probably won't need much contact with your tutor. However, full support is available if you require it. Support is provided via both email and telephone as required.

 

Timescales

The course is completed at your own speed. Depending on your prior knowledge and experience, the amount of time taken to complete the course will vary. As an indication, there are seven modules and each takes 1 to 3 hours to complete. Some students decide to complete one module a week, others complete multiple modules over a weekend. The only limitation is that the course must be completed within 12 months of starting.

 

 

 

 

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